Sales & Tech Support
Pugmarks believes that Customer Support is all about 'attitude' of the company towards
its customers.
At Pugmarks we help our customers succeed. We realize that our products are an integral
part of your business. This is the reason why we provide support to all our customers
24 hours a day, 365 days an year. Whether it is a basic question or complex product
issue, our support services and expert technical analysts are available to effectively
address your every need. To provide the best possible support services to our diverse
customer base, Pugmarks addresses each customer problem according to its impact
on the customer's business operations.
In line with this attitude, we at Pugmarks have identified various 'touch-points'
for our customers. These touch-points make us more approachable to you. Whether
you reach us by Online Support Interface, Email, Fax, Phone, Snail Mail, Online
Messenger or a visit to our offices, our expert analysts are always standing by,
ready to help.
Online Ticketing Support
Our online Customer Support interface is the most effective way to address your
support issues. Here you can open a support ticket stating the nature of support
required by you. The support ticket is evaluated by our Customer Support Manager
and assigned to an expert 'trouble-shooter' that is most equipped and trained to
address your query. Our support managers closely monitor the progress of each support
ticket to ensure you get quality response in the shortest possible time.
Email :
To open a ticket please .
Sales Contact : + 91-172-3911429, 3911430
You may request support by email providing full details about your user account,
company name and the nature of problem. Our customer support manager will either
assist you to open an online support ticket or can file it on your behalf.
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Support
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